Privacy Policy
PRIVACY POLICY
Turners Vineyard Lodge Function & Convention Centre (“Turners Vineyard”) or (“We”). respects the privacy of your personal information, including, its collection storage, use and disclosure. Under no circumstances will information be sold, auctioned or be made available to marketing agencies or similar parties who are not part of Turners Vineyard.
The following policy outlines our commitment to ensuring your information remains private, and how we treat and use your information prior, during and after your business with us.
For further information on our policy regarding privacy, please email our privacy team on info@turnersvineyard.com.au, or call us on +61 2 6369 1045 during office hours.
Information we collect about you.
The type of information we collect about you, will depend on the type of service or assistance required to carry out the service, or relationship. This may include information such as your name, address, email address, telephone number and credit card details. You may at any time comment on the information or services provided at the time when supplying your personal information.
Our website may use information to collect statistical data, such as traffic flows, number of visitors, and patterns of traffic flow on our website(s) and website pages. This data remains anonymous and we make no attempt to use this information to track personal information. We use this information to simply improve content and general browsing for customers whilst on our website.
The information that we collect from our customers will depend on the products and services you require. You may choose to submit information to Turners Vineyard when you do one of the following:
Turners Vineyard Lodge Function & Convention Centre (“Turners Vineyard”) or (“We”). respects the privacy of your personal information, including, its collection storage, use and disclosure. Under no circumstances will information be sold, auctioned or be made available to marketing agencies or similar parties who are not part of Turners Vineyard.
The following policy outlines our commitment to ensuring your information remains private, and how we treat and use your information prior, during and after your business with us.
For further information on our policy regarding privacy, please email our privacy team on info@turnersvineyard.com.au, or call us on +61 2 6369 1045 during office hours.
Information we collect about you.
The type of information we collect about you, will depend on the type of service or assistance required to carry out the service, or relationship. This may include information such as your name, address, email address, telephone number and credit card details. You may at any time comment on the information or services provided at the time when supplying your personal information.
Our website may use information to collect statistical data, such as traffic flows, number of visitors, and patterns of traffic flow on our website(s) and website pages. This data remains anonymous and we make no attempt to use this information to track personal information. We use this information to simply improve content and general browsing for customers whilst on our website.
The information that we collect from our customers will depend on the products and services you require. You may choose to submit information to Turners Vineyard when you do one of the following:
A) Make or place a booking or order on our forms on our website
B) Request information, product & service pricing to be sent to you (by mail, email or fax)
C) Submit a question, comment or complaint
D) Book online using our affiliate site (agents) such as Roam free Ltd (ACN 118 452 190), Wotif Group Ltd and other online affiliates.
B) Request information, product & service pricing to be sent to you (by mail, email or fax)
C) Submit a question, comment or complaint
D) Book online using our affiliate site (agents) such as Roam free Ltd (ACN 118 452 190), Wotif Group Ltd and other online affiliates.
We are required by law to obtain your consent to collect information that is sensitive; we assume that you have consented to the collection of such information which is provided in accordance with this policy, unless you tell us otherwise.
When ‘Agents’ act on our behalf
When we sell our product or service to you we sometimes use an agent, seller or provider to offer our products to you on a broader range of websites. This means that the agent may collect information about you, both for their internal purposes and on behalf of Turners Vineyard. Accordingly the consent that you provide to us, applies equally to that of our online agents or provide, some of which include, Roamfree Ltd, Wotif Group (including Last Minute.com) and Check-In.com companies.
By using our online booking system, you are consenting to the agent(s), collecting and forwarding your information to us, to enable your booking to be processed and confirmed. As our online agents and providers act for us and for many other companies, we invite you to visit their sites to review their policies if you are uncertain of how they use and collect information. Turners Vineyard uses cookies. A cookie is a small piece of information that saves information within the memory of a computer and can be later retrieved by web servers. We may use cookies to enhance our website and your experience whilst on our website, however we do not collect personal information through use of cookies.
How we may use your information.
Turners Vineyard may use, disclose your information for the purpose it was collected or for ancillary purposes. Such purposes are listed below:
When ‘Agents’ act on our behalf
When we sell our product or service to you we sometimes use an agent, seller or provider to offer our products to you on a broader range of websites. This means that the agent may collect information about you, both for their internal purposes and on behalf of Turners Vineyard. Accordingly the consent that you provide to us, applies equally to that of our online agents or provide, some of which include, Roamfree Ltd, Wotif Group (including Last Minute.com) and Check-In.com companies.
By using our online booking system, you are consenting to the agent(s), collecting and forwarding your information to us, to enable your booking to be processed and confirmed. As our online agents and providers act for us and for many other companies, we invite you to visit their sites to review their policies if you are uncertain of how they use and collect information. Turners Vineyard uses cookies. A cookie is a small piece of information that saves information within the memory of a computer and can be later retrieved by web servers. We may use cookies to enhance our website and your experience whilst on our website, however we do not collect personal information through use of cookies.
How we may use your information.
Turners Vineyard may use, disclose your information for the purpose it was collected or for ancillary purposes. Such purposes are listed below:
A) Compliance with Laws and regulations, including taxation law
B) Developing and improving our customer relationships, retention, marketing and improving customer service
C) Servicing our relationship with you (providing updates and promotional activities which we think you may be interested in
D) Accounting and Internal administration
E) Fraud Identification
B) Developing and improving our customer relationships, retention, marketing and improving customer service
C) Servicing our relationship with you (providing updates and promotional activities which we think you may be interested in
D) Accounting and Internal administration
E) Fraud Identification
Disclosure to Third Parties.
We may disclose your personal information collected:
We may disclose your personal information collected:
A) As permitted by law
B) To protect against fraud, such as law enforcement and regulatory bodies
C) To third party affiliates (service providers), such as:
D) Agents acting on our behalf
E) To third parties who have acted in their own right on your behalf (agents)
F) Software supply company, in the event of a system failure, upgrade whereby your information is required to be transferred to a new database on our behalf by a third party technician.
B) To protect against fraud, such as law enforcement and regulatory bodies
C) To third party affiliates (service providers), such as:
D) Agents acting on our behalf
E) To third parties who have acted in their own right on your behalf (agents)
F) Software supply company, in the event of a system failure, upgrade whereby your information is required to be transferred to a new database on our behalf by a third party technician.
Other than the above we will not disclose your information without consent unless disclosure is necessary, to prevent a threat to health or life in an emergency, or as directed by law
Security
Turners Vineyard has enacted security measures to protect your information (physical and electronic). Turners Vineyard regularly reviews our commitment to security and strives to manage the use and integrity of private information to our fullest extent.
Accessing your information
Subject to exceptions marked in the Privacy Act, we invite you to update, amend or correct personal information we hold about you. We reserve the right to recover costs that may be associated with supplying you with access to this information.
Policy Changes
We reserve the right to review, amend and revise our policy at any time without notice. We will publish such changes on our website.
Feedback and Complaints:
Security
Turners Vineyard has enacted security measures to protect your information (physical and electronic). Turners Vineyard regularly reviews our commitment to security and strives to manage the use and integrity of private information to our fullest extent.
Accessing your information
Subject to exceptions marked in the Privacy Act, we invite you to update, amend or correct personal information we hold about you. We reserve the right to recover costs that may be associated with supplying you with access to this information.
Policy Changes
We reserve the right to review, amend and revise our policy at any time without notice. We will publish such changes on our website.
Feedback and Complaints:
Mark attention to the Management Team, Attention Privacy Department) and email or address as below:
EMAIL: Info@turnersvineyard.com.au
PO BOX 2168, Orange NSW 2800.
EMAIL: Info@turnersvineyard.com.au
PO BOX 2168, Orange NSW 2800.
